The NCAA men’s college basketball tournament – that glorious time of year known as March Madness – has begun. There will be upsets on the way to the ultimate championship game. Thrilling victories. Disappointing defeats. There will even be some stand-out players who receive special accolades for their performances on the court.
But above all, the wins will be achieved and shared by a group of individuals – a team – working together for a common goal. Teamwork is absolutely vital to success, whether you are pursuing a national title in a college basketball tournament or striving for excellence in business. An old African proverb says it this way:
“If you want to go fast, go alone. If you want to go far, go together.”
At Ambassadors Plus, we work cohesively as a team, supporting and encouraging each other to be the best associates we can be. That philosophy has enabled us to indeed go far together and consequently provide superior service to our clients and patrons. And that is a slam dunk in our book.
Micah Solomon is a patient experience consultant, customer service keynote speaker, author and frequent contributor to Forbes magazine. He often writes about the importance of fixing the hellos and goodbyes in business:
“The first and last moments of a customer interaction
are what a customer is likely to hold in memory
as the permanent ‘snapshot’ that encompasses the whole event.”
Ambassadors Plus understands the magnitude of this concept and emphasizes its value in our ongoing associate training programs. We realize that we have a unique opportunity to 1) set the tone of each of our customers’ visits in the beginning, and 2) put a positive finishing touch on the end. We take this responsibility very seriously. Plus, we know that a great first and last impression not only reflect well on us as a company – but perhaps more importantly, on the hospitals and healthcare institutions we represent.
As the old adage says, “You never get a second chance to make a first impression.” So make it count.
If you have visited our website in the past, you may be noticing some changes this time around. We hope so – our goal was, in the words of the great author Henry David Thoreau, to “simplify, simplify.”
We want our website to be clean, fresh and user-friendly. We want to provide the information you are looking for in a way that is most helpful – and least time-consuming – to you. We hope that by simplifying and streamlining the information about our company and the healthcare hospitality services we offer, you will be able to easily find what you need.
Let us know your thoughts and comments about what you liked, what you didn’t, and how we can serve you better. Like any website, ours will be continually maintained and updated, and we would value your input.
And be sure to check back on a regular basis to see what’s new.