At Ambassadors Plus, we understand the importance of technology and the need to keep up with industry trends. When used effectively, technology can enhance the customer experience and equip our associates with a valuable tool in serving patients, visitors and clients.

Our technologies include:

• E.T.A. (Electronic Tracking and Auditing) System – By scanning cars in and out via mobile devices, this system allows clients to track their valet operations in real time and captures relevant analytic data for accurate and immediate reporting.
• Text-To-Retrieve – This technology enables guests to request their vehicles on the way to the front door, eliminating wait times.
• Cloud-Based Associate Training – Customer service and valet-specific training have long been top priorities at Ambassadors Plus. Now our associates complete training modules online or on iPads. 

Our company differentiates itself from competitors, however, in the following ways regarding technology:

• We don’t rely solely on technology to produce efficiency. We have had solid efficiency practices in place since we launched Ambassadors Plus and view technology as a way to maintain and enhance our effectiveness. Bill Gates, co-founder of Microsoft, once said: “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second rule is that automation applied to an inefficient operation will magnify the inefficiency.”
• At Ambassadors Plus, we customize our programs and systems to our clients’ needs rather than talking them into features they don’t need. We view client relationships as partnerships, and those only work in a win-win situation.
• We believe technology is a great tool – but can never replace the value of human interactions with patrons. Our company places a tremendous emphasis on customer service, care and compassion.