We’ve all heard this old saying and understand its truth in many aspects of life. The valet parking and hospitality service industries are no exceptions: knowledge is power as it relates to what we provide our clients at Ambassadors Plus.
In order to deliver world-class service, we must be knowledgeable about our jobs and how we perform them. We must stay updated on the latest trends in the industry and maintain our focus on ensuring our associates receive the best possible training so that our customers benefit from the knowledge and know-how we’ve given those who interface with them.
But our real power – and therefore our clients’ real power when they hire us – comes from a different kind of knowledge. We strive to really get to know our clients and their needs so we can customize how we do business to maximize their return on investment. We are aware of what our competitors offer in the way of technology, for example, and we could provide those same services. However, not every service makes sense for every client. We resist cookie-cutter approaches and instead propose individualized plans for each client. That way, our clients aren’t paying for services they don’t need – and their patients and guests are getting exactly what they need from a customer service standpoint.
Amazon.com founder, chairman and CEO Jeff Bezos put it this way: “We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.”
Rest assured that Ambassadors Plus always gets to know its clients and their needs first before designing an action plan – and this knowledge makes our partnerships with our clients that much more powerful.